China Mist Customer Service

Jul 02

China Mist Customer Service

I received my first order from China Mist today, a medium-sized box full of about 8 different iced teas. I’d done the shotgun approach and ordered just one box of nearly every flavor they had, to get a fair sampling of their wares. But wouldn’t you know, instead of the box of Fiesta Fria (duly ordered and paid for), they gave me a second box of their Traditional Blend. Not a huge problem, but sort of disappointing since I was hoping to try as many flavors as possible in my ongoing quest for the ideal iced tea.

So I dropped a quick email to customer service explaining the problem, and got a quick and polite response apologizing for the mishap and letting me know the missing box of Fiesta Fria was on its way in that day’s post. (The extra box they’d sent in the original shipment, they said, was “on the house”.)

Ok, so maybe I have low expectations for companies these days, but damn it, that deserves some recognition. They didn’t bug me about order numbers, they didn’t come up with a lame excuse of how they reserved the right to make substitutions in case of inventory shortages, and they didn’t ask me to jump through a million little hoops. All of which, of course, I was expecting with my paranoia-addled little brain.

China Mist has class, and I just thought I’d put that out there.

Can’t wait to try their teas…

Update: Alas, China Mist tea just doesn’t make the grade for this tea drinker. The black and flavored teas all seem to rely on the same basic leaf, which provides a smooth but almost creamy texture to each sip. I like my tea crisp and clean, so these just aren’t doing it for me. I tried one green tea of theirs so far, and while the flavoring (Lemon/Citrus) was ok, that’s all I could taste. It might as well have been lemon-flavored water. Ah well… I’m still keeping China Mist in the “Companies I Like” category, just because I really appreciate decent customer service. But no, I probably won’t be ordering from them again.